Shipping Policy
NETGenetics Shipping Policy
General Shipping information:
USA Shipping Policy
Days of the week we ship: Monday - Friday. For emergency shipments on the weekend or after hours, please call 877-263-8436 or use the chat window.
Cut-off Times Monday-Friday Central: Orders made after this time are shipped the next business day:
- FedEx Ground / 3 Day / 2 Day: 10am -6 PM
- FedEx Overnight : by request 10 am-5 PM
- USPS: 1PM-6PM
- Due to supply chain disruptions and other post-pandemic issues, we may encounter delays beyond our control and may not meet the shipping commitment.
GROUND SHIPPING TIME IS ONLY GUARANTEED TO BE 2 TO 5 BUSINESS DAYS FOR ALL SHIPMENTS TO THE LOWER 48 US STATES for most cases.
Overnight orders after 5 require approval.
FedEx Saturday Delivery: please contact for details
Outbound shipping days: Outbound Shipping is Monday through Friday, excluding holidays.
International Shipping
Cut-off Times Monday-Friday Central Time Zone: 5 PM
FedEx International: 10 am - 5 pm
Shipments Outside the Continental US: All buyers outside the 48 lower US States are responsible for determining and paying their own customs, brokerage, and other shipping costs and charges. We will not refund international shipping costs under any circumstances. The buyer is responsible for paying all return shipping and customs charges in case of an issue with the product.
For All Shipments
How we ship: We ONLY ship using our shipping account. Our preferred carrier is FedEx. Please do not ask to use your account or service.
"Shipping" includes: "Shipping" charges include packaging, insurance, shipping, and handling charges. We cannot separate these charges. We ship "F.O.B. Destination." We insure from our location.
Shipping Damage or Lost Shipment: We'll manage the claim with the right shipper. For damaged shipments, the shipper must inspect and may pick up the damaged item. Please keep all original packaging available for the shipper's inspection. If the shipper picks up the item after completing their inspection, please return all parts of the order. We do not refund for shipping damage until we receive reimbursement from the shipper and/or the damaged product is returned to the shipper or to us. We will refund your payment for a lost shipment once we have received word from the shipping company that the claim will be covered.
Correct Shipping address: The buyer is responsible for ensuring we have the correct SHIP TO address when payment is made. We charge a $15.00 fee for any address correction made after shipment. This must be paid within 24 hours, or the delivery company will automatically return the item to us. This fee applies to ANY address corrections/clarifications, including errors such as incorrect or missing zip codes, apartment numbers, street numbers, business names, etc.