Certified Warranty
We perform an intensive quality control process on all products. Unless sealed in the original manufacturer’s packaging, each unit is fully tested and certified by our technicians. We run and record diagnostics on serial numbers and operating systems to confirm performance meets industry standards.
Coverage summary
• Standard warranty (U.S. end users): 1 year
• International or otherwise specified sales: 90-day extended warranty
• Resellers: 30-day warranty
Details
• Unless a listing states otherwise, products sold to original purchasers as end users in the United States include a 1-year warranty.
• All other sales are supported by a 90-day extended warranty.
• Warranty for resellers is 30 days.
• Warranty for end users is 1 year.
NETGenetics LLC Lifetime Limited Warranty
• Lifetime Limited Warranty is available with prior approval.
• See Lifetime Warranty information for full terms and conditions.
Customer Support
We are committed to excellent customer service. Our team is available 24/7, highly responsive, and provides transparent support across product, transaction, and logistics needs. We aim to be part of the solution. Please contact us with any questions or concerns, and review our feedback ratings to see how others evaluate their experience with us. We look forward to providing five-star service.